The Speech Analytics Market
  • Published Date: Aug-2021
  • |
  • 180 Pages
  • |
  • Report ID: IC1563

The Speech Analytics Market

The Speech Analytics Market is expected to grow from USD 1649.34 million in 2020 to USD 5460.66 million by 2026 at a CAGR of 22.14% from 2020 to 2026.

  • Report Description
  • Table of Content
  • Segmentation
  • Companies
  • News

Speech analytics defined as the process of assessing recorded customer calls to gather information. This is done to enhance communication and future relation with the customers. Call recordings help an enterprise to obtain rare insights regarding customer satisfaction, agent performance, service issues, competitive intelligence and campaign effectiveness. Speech analytic solutions offer advanced functionalities and useful intellects from customer calls. This information is used to identify information associated to the operational issues, strategy and contact center agent performance of the company. The rising number of call centers, the increasing requirement for customer relationship management (CRM), technological advancement, surging demand for more precise risk management solutions and competition among enterprises are the key accelerating factor for speech analytics market growth. In addition to this, speech analytics technology assists various enterprises to analyze market trends and opportunities, and useless call volumes and the factors propelling high costs. This technology also helps various enterprises to work upon unstructured data which has been collected from customer interaction and improved customer experience. Thus, the demand for speech analytics has been escalated among several enterprises. In addition, another propelling factor for speech analytics is the cloud-based real-time speech analytics solutions which are creating several opportunities for enterprises. Real-time speech analytics and speech engines support companies in effective and faster decision-making. The deployment of analytical solutions by agencies and corporate has increased highly over time. This is owing to the improved emphasis of companies on market intelligence to obtain a competitive advantage. Apart from that, the inability to calculate Return on Investments (RoI) will majorly limit the market growth.

Furthermore, the rising dependence on speech analytics market support of various industries around the world has doubled. The speech analytics market statistics has come up as relatively compelling easy solution. There are a lot of developing markets associated to speech analytics all around the world, such as India, China and Brazil which are anticipated to grow raoidly over the estimated years. Also, the huge portion of Asia Pacific is spreading fast, followed by Latin America which creates immense opportunities for the market.

The global Speech Analytics Market is segregated on the basis of Type as Solution and Service. Based on Deployment the global Speech Analytics Market is segmented in On-premise and Cloud. Based on Enterprise Size the global Speech Analytics Market is segmented in Small & Medium Enterprises (SMEs) and Large Enterprises. Based on End-use the global Speech Analytics Market is segmented in BFSI, Telecommunication, IT, Retail, Healthcare, Government, Hospitality and Others.

The global Speech Analytics Market report provides geographic analysis covering regions, such as Europe, North America, Asia Pacific, and Rest of The World. The Speech Analytics Market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.

Competitive Analysis

OpenText, Micro Focus, Voci Technologies, Business Systems, Enghouse Interactive, Tech Mahindra and others are among the major players in the global Speech Analytics Market. The companies studied in terms of product strategy and various n several growth and expansion strategies to gain a competitive edge in the market. The major players not only follow value chain integration with business operations in multiple stages of the value chain.

  • In July 2020, Verint and Cloud9 Technologies joined forces to offer the financial services market with a completely compliant, cloud-based communications solution to help traders both on the trading floor and remotely, offering required flexibility since the industry likely to shift to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering strengthens Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with smooth integration into current systems, addressing key compliance issues around voice trading.
  • In July 2020, OpenText declared the availability of its Content Services technology for Microsoft Teams. This new integration allows the use of OpenText Content Services for information governance and control. OpenText Extended ECM for Microsoft Office 365 incorporates content and collaboration tools into business processes. With the declaration, OpenText includes its market-leading information governance tools and systems to Teams, making an extended set of records management, compliance and archiving options accessible to Teams users and administrators.

The global Speech Analytics Market has been segmented as below:

Speech Analytics Market, By Type

  • Solution
  • Service

Speech Analytics Market, By Deployment

  • On-premise
  • Cloud

Speech Analytics Market, By Enterprise Size

  • Small &Medium Enterprises (SMEs)
  • Large Enterprises

Speech Analytics Market, By End-use

  • BFSI
  • Telecommunication
  • IT
  • Retail
  • Healthcare
  • Government
  • Hospitality
  • Others

Speech Analytics Market, By Region

  • Europe
  • North America
  • Asia Pacific
  • Rest of The World

Speech Analytics Market, By Company

  • OpenText
  • Micro Focus
  • Voci Technologies
  • Business Systems
  • Enghouse Interactive
  • Tech Mahindra
  • NICE
  • Verint
  • Avaya
  • Genesys
  • Google
  • AWS
  • Vonage
  • Calabrio
  • CallMiner
  • Clarabridge
  • Eleveo
  • Almawave
  • Marchex

The report covers the below scope:

  • Global Speech Analytics Market sizes from 2020 to 2026, along with CAGR for 2020-2026
  • Market size comparison for 2019 vs 2026, with actual data for 2019, estimates for 2019 and forecast from 2020 to 2026
  • Global Speech Analytics Market trends, covering comprehensive range of consumer trends & manufacturer trends
  • Value chain analysis covering participants from raw material suppliers to the downstream buyer in the global Speech Analytics Market
  • Major market opportunities and challenges in forecast timeframe to be focused
  • Competitive landscape with analysis on competition pattern, portfolio comparisons, development trends and strategic management
  • Comprehensive company profiles of the key industry players

The years considered for the study are as follows:

  • Base year - 2019
  • Estimated year - 2019
  • Projected year - 2020
  • Forecast period - 2021 to 2026

Report Scope:

The global Speech Analytics Market report scope includes detailed study covering underlying factors influencing the industry trends. The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies. The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Speech Analytics Market share. Major industry players with significant revenue share include OpenText, Micro Focus, Voci Technologies, Business Systems, Enghouse Interactive, Tech Mahindra and others.

Why to Buy this Report:

  • Gain detailed insights on the Speech Analytics industry trends
  • Find complete analysis on the market status
  • Identify the Speech Analytics Market opportunities and growth segments
  • Analyse competitive dynamics by evaluating business segments & product portfolios
  • Facilitate strategy planning and industry dynamics to enhance decision making

Target Audience:

  • The report targeted towards the existing players in the industry is as follows:
  • Market Manufacturers/Service Providers
  • Market Wholesale/Traders
  • Investment and Financial Institutions

Free and Paid Customization based on the requirement


1.      Introduction

1.1.       Key Points

1.2.      Report Description

1.3.      Markets Covered

1.4.      Stakeholders

2.     Research Methodology

2.1.      Research Scope

2.2.     Research Methodology

2.2.1.     Market Research Process

2.2.2.    Research Methodology

2.2.2.1.           Secondary Research

2.2.2.2.          Primary Research

2.2.2.3.          Models for Estimation

2.3.     Market Size Estimation

2.3.1.     Bottom-Up Approach

2.3.2.    Top-Down Approach

3.     Executive Summary

4.    Market Overview

4.1.      Introduction

4.2.     Drivers

4.3.     Restraints

4.4.     Opportunities

4.5.     Challenges

5.     Speech Analytics Market, By Type

5.1.      Key Points

5.2.  Solution

5.3.  Service

6.    Speech Analytics Market, By Deployment

6.1.      Key Points

6.2. On-premise

6.3. Cloud

7.     Speech Analytics Market, By Enterprise Size

7.1.      Key Points

7.2.  Small &Medium Enterprises (SMEs)

7.3.  Large Enterprises

8.    Speech Analytics Market, By End-use

8.1.      Key Points

8.2. BFSI

8.3. Telecommunication

8.4. IT

8.5. Retail

8.6. Healthcare

8.7.  Government

8.8. Hospitality

8.9. Others

9.    Competitive Landscape

9.1.      Introduction

9.2.     Start-up companies- Speech Analytics Market

9.3.     Recent Developments

9.3.1.     Mergers & Acquisitions

9.3.2.    New Product Developments

9.3.3.    Portfolio/Production Capacity Expansions

9.3.4.    Joint Ventures, Collaborations, Partnerships & Agreements

9.3.5.     Others

10.            Company Profile

10.1.     OpenText

10.2.    Micro Focus

10.3.    Voci Technologies

10.4.    Business Systems

10.5.    Enghouse Interactive

10.6.    Tech Mahindra

10.7.     NICE

10.8.    Verint

10.9.    Avaya

10.10.Genesys

10.11.  Google

10.12. AWS

10.13. Vonage

10.14. Calabrio

10.15. CallMiner

10.16. Clarabridge

10.17. Eleveo

10.18.Almawave

10.19. Marchex


Speech Analytics Market, By Type

  • Solution
  • Service

Speech Analytics Market, By Deployment

  • On-premise
  • Cloud

Speech Analytics Market, By Enterprise Size

  • Small &Medium Enterprises (SMEs)
  • Large Enterprises

Speech Analytics Market, By End-use

  • BFSI
  • Telecommunication
  • IT
  • Retail
  • Healthcare
  • Government
  • Hospitality
  • Others

Speech Analytics Market, By Company

  • OpenText
  • Micro Focus
  • Voci Technologies
  • Business Systems
  • Enghouse Interactive
  • Tech Mahindra
  • NICE
  • Verint
  • Avaya
  • Genesys
  • Google
  • AWS
  • Vonage
  • Calabrio
  • CallMiner
  • Clarabridge
  • Eleveo
  • Almawave
  • Marchex

License Options

  • Single 1500 USD
  • Multiple 3000 USD