The Citizen Services AI Market is expected to grow from USD 2.11 billion in 2020 to USD 22.48 billion by 2026 at a CAGR of 36.3% from 2020 to 2026.
Citizen services artificial intelligence (AI) is the application of artificial intelligence technology which clearly means the application of artificial intelligence in several government public services. The use of this technology can transform the operations and functioning of any government since it develops by its own and learns with each task, offering analytical information, management of public services along with the effectiveness and offering suitable implementation of public resources with proper evidence based information and analysis. The growth of the citizen services AI market can be ascribed to the rising need for IT modernization in government departments, and increasing number of AI based initiatives intended to transform ways in which citizen services are provided. As per 2020, it is calculated that artificial intelligence has transformed 43 percent of organizations within 1 to 3 years of deployment, on the other hand more than 8 percent of organization immediately after implementation. Coupled with these, governments of various developing countries are concentrating on implementing technology transformation programs in banking, transportation and digital citizen identity, which is anticipated to be a vital factor propelling citizen services AI market growth in the near future. In addition, the rising investments by governments for the replacement of conventional software and hardware solution with automated solutions are projected to offer ample growth opportunities to the citizen services AI market in the upcoming years. Apart from these, the factors such as dearth of awareness among government organizations regarding the new technologies and threat of cyber-attacks will majorly hamper the market growth
Additionally, the never-ending rise in internet accessibility across the world coupled with the numerous technological advancements including 5G, blockchain, cloud services, Internet of Things (IoT) and Artificial Intelligence (AI) among others have majorly fueled the economic growth in the past few years. In addition, the growth in ICT sector has majorly contributed towards GDP growth, labor productivity and research and development spending among other transformations of economies in different nations of the globe. Furthermore, the production of goods and services in the ICT sector is also leading to the economic growth and development. These are some of the significant factors which are boosting the growth of the citizen services AI market.
The global Citizen Services AI Market is segregated on the basis of Application as Traffic and Transportation Management, Healthcare, Public Safety, Utilities and General Services. Based on Technology the global Smart Factory Market is segmented in Machine Learning, Natural Language Processing, Image Processing and Face Recognition.
The global Citizen Services AI Market report provides geographic analysis covering regions, such as Europe, North America, Asia Pacific, and Rest of The World. The Citizen Services AI Market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.
Competitive Analysis
Servicenow, Microsoft, IBM, Accenture, AWS and others are among the major players in the global Citizen Services AI Market. The companies studied in terms of product strategy and various n several growth and expansion strategies to gain a competitive edge in the market. The major players not only follow value chain integration with business operations in multiple stages of the value chain.
The global Citizen Services AI Market has been segmented as below:
Citizen Services AI Market, By Application
Citizen Services AI Market, By Technology
Citizen Services AI Market, By Region
Citizen Services AI Market, By Company
The report covers the below scope:
The years considered for the study are as follows:
Report Scope:
The global Citizen Services AI Market report scope includes detailed study covering underlying factors influencing the industry trends. The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies. The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Citizen Services AI Market share. Major industry players with significant revenue share include Servicenow, Microsoft, IBM, Accenture, AWS and others.
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1. Introduction
1.1. Key Points
1.2. Report Description
1.3. Markets Covered
1.4. Stakeholders
2. Research Methodology
2.1. Research Scope
2.2. Research Methodology
2.2.1. Market Research Process
2.2.2. Research Methodology
2.2.2.1. Secondary Research
2.2.2.2. Primary Research
2.2.2.3. Models for Estimation
2.3. Market Size Estimation
2.3.1. Bottom-Up Approach
2.3.2. Top-Down Approach
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Drivers
4.3. Restraints
4.4. Opportunities
4.5. Challenges
5. Citizen Services AI Market, By Application
5.1. Key Points
5.2. Traffic and Transportation Management
5.3. Healthcare
5.4. Public Safety
5.5. Utilities
5.6. General Services
6. Citizen Services AI Market, By Technology
6.1. Key Points
6.2. Machine Learning
6.3. Natural Language Processing
6.4. Image Processing
6.5. Face Recognition
7. Competitive Landscape
7.1. Introduction
7.2. Start-up companies- Citizen Services AI Market
7.3. Recent Developments
7.3.1. Mergers & Acquisitions
7.3.2. New Product Developments
7.3.3. Portfolio/Production Capacity Expansions
7.3.4. Joint Ventures, Collaborations, Partnerships & Agreements
7.3.5. Others
8. Company Profile
8.1. Servicenow
8.2. Microsoft
8.3. IBM
8.4. Accenture
8.5. AWS
8.6. NVIDIA
8.7. Intel
8.8. Alibaba
8.9. Tencent
8.10. Pegasystems
8.11. ADDO
8.12. Baidu
8.13. ServiceNow
8.14. Amazon Web Services
8.15. Oracle
8.16. Tata Consultancy Services Limited
8.17. Alfresco Software, Inc.
8.18. FUJITSU
8.19. Huawei Technologies Co. Ltd.
8.20. Cloudbeds
Citizen Services AI Market, By Application
Citizen Services AI Market, By Technology