Chatbot Market

Chatbot Market is a computer virus designed to simulate conversation with human users especially over the web. Chatbots has become a preferred option within the BFSI sector to explain the necessities of a corporation or solving queries due to the very fact that each time face-to-face conversation with the specified banking technical/managerial support is not feasible. The rising implementation of AI and machine learning algorithms, which employ computational methods for learning, understanding, and delivering human language content to develop user-interactive online applications will augment the market demand. Factors like development of AI (AI), continuous rise within the demand for intelligent customer engagement, rise in got to understand customer behaviour, and increase in penetration of internet sites and mobile applications drive the expansion of the market.

Moreover, continuous technological advancements in chatbots are expected to present major opportunities for market expansion within the near future. Development in got to improve customer relationship management (CRM) within the BFSI sector and increase in awareness about the benefits offered by chatbots over other customers support option are the main factors that fuel the expansion of chatbot within the BFSI market. Nevertheless, factors like increased initial instalment cost and lack of product differentiation hamper the market growth to a particular extent.

The global Chatbot market is segregated on the basis of Component as Solutions and Services. Based on Technology the global Chatbot market is segmented in Machine Learning (ML), Natural Language Processing (NLP), and Automated Speech Recognition (ASR). Based on Usage the global Chatbot market is segmented in Websites, Contact Centers, Social Media, and Mobile Platform.

Based on Deployment Model, the global Chatbot market is segmented in Cloud and On-premises. The report also bifurcates the global Chatbot market based on Organization Size in Large Enterprises and Small and Medium-Sized Enterprises (SMEs). The report also bifurcates the global Chatbot the global Application market is segmented in Customer Support, Personal Assistant, Branding and Advertisement, Customer Engagement and Retention, Data Privacy and Compliance, Onboarding and Employee Engagement, and Others.

The global Chatbot market report provides geographic analysis covering regions, such as Europe, North America, Asia Pacific, and Rest of The World. The Chatbot market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.

Competitive Rivalry

IBM Corporation, Nuance Communications, Google, Amazon Web Services, Artificial Solutions, Inbenta Technologies, Chatfuel, AIVO, Botsify.com, Passage AI, and others are among the major players in the global Chatbot market. The companies studied in terms of product strategy and various n several growth and expansion strategies to gain a competitive edge in the market. The major players not only follow value chain integration with business operations in multiple stages of the value chain.

The global Chatbot market has been segmented as below:

Chatbot Market, By Component

• Solutions
• Services

Chatbot Market, By Technology

• Machine Learning (ML)
• Natural Language Processing (NLP)
• Automated Speech Recognition (ASR)

Chatbot Market, By Usage

• Websites
• Contact Centers
• Social Media
• Mobile Platform

Chatbot Market, By Deployment Model

• Cloud
• On-premises

Chatbot Market, By Organization Size

• Large Enterprises
• Small and Medium-Sized Enterprises (SMEs)

Chatbot Market, By Application

• Customer Support
• Personal Assistant
• Branding and Advertisement
• Customer Engagement and Retention
• Data Privacy and Compliance
• Onboarding and Employee Engagement
• Others

Chatbot Market, By Region

• Europe
• North America
• Asia Pacific
• Rest of The World

Chatbot Market, By Company

• IBM
• Nuance Communications
• Google
• AWS
• Artificial Solutions
• Inbenta Technologies
• Chatfuel
• AIVO
• Botsify
• Passage AI
• Ai
• KeyReply
• AI
• Contus
• Yellow Messenger
• CogniCor Technologies
• Conversica
• Gupshup
• Kevit
• Yekaliva

The report covers the below scope:

• Global Chatbot market sizes from 2015 to 2024, along with CAGR for 2018-2024
• Market size comparison for 2017 vs 2024, with actual data for 2017, estimates for 2018 and forecast from 2019 to 2024
• Global Chatbot market trends, covering comprehensive range of consumer trends & manufacturer trends
• Value chain analysis covering participants from raw material suppliers to the downstream buyer in the global Chatbot market
• Major market opportunities and challenges in forecast timeframe to be focused
• Competitive landscape with analysis on competition pattern, portfolio comparisons, development trends and strategic management
• Comprehensive company profiles of the key industry players

The years considered for the study are as follows:

• Base year - 2018
• Estimated year - 2019
• Projected year - 2020
• Forecast period - 2021 to 2025

Report Scope:

The global Chatbot market report scope includes detailed study covering underlying factors influencing the industry trends. The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies. The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Chatbot market share. Major industry players with significant revenue share include IBM Corporation, Nuance Communications, Google, Amazon Web Services, Artificial Solutions, Inbenta Technologies, Chatfuel, AIVO, Botsify.com, Passage AI, and others.

Why to Buy this Report:

• Gain detailed insights on the Chatbot industry trends
• Find complete analysis on the market status
• Identify the Chatbot market opportunities and growth segments
• Analyse competitive dynamics by evaluating business segments & product portfolios
• Facilitate strategy planning and industry dynamics to enhance decision making

Target Audience:

The report targeted towards the existing players in the industry is as follows:

• Market Manufacturers/Service Providers
• Market Wholesale/Traders
• Investment and Financial Institutions

Free and Paid Customization based on the requirement

Report Content

 

1. Introduction

            1.1 Key Insights

            1.2 Report Overview

            1.3 Markets Covered

            1.4 Stakeholders

2. Research Methodology

            2.1 Research Scope

            2.2 Market Research Process

            2.3 Research Data Analysis

                        2.4.1 Secondary Research

                        2.4.2 Primary Research

                        2.4.3 Models for Estimation

            2.5 Market Size Estimation

                        2.5.1 Bottom-Up Approach - Segmental Market Analysis

                        2.5.2 Top-Down Approach - Parent Market Analysis

3. Executive Summary
4. Market Overview

            4.1 Introduction

                        4.2.1 Drivers

                        4.2.2 Restraints

                        4.2.3 Opportunities

                        4.2.4 Challenges

            4.2 Porter's Five Force Analysis

5. Chatbot Market, By Component

            5.1 Introduction

            5.2 Solutions

                        5.2.1 Market Overview

                        5.2.2 Market Size and Forecast

            5.3 Services

                        5.3.1 Market Overview

                        5.3.2 Market Size and Forecast

6. Chatbot Market, By Technology

            6.1 Introduction

            6.2 Machine Learning (ML)

                        6.2.1 Market Overview

                        6.2.2 Market Size and Forecast

            6.3 Natural Language Processing (NLP)

                        6.3.1 Market Overview

                        6.3.2 Market Size and Forecast

            6.4 Automated Speech Recognition (ASR)

                        6.4.1 Market Overview

                        6.4.2 Market Size and Forecast

7. Chatbot Market, By Usage

            7.1 Introduction

            7.2 Websites

                        7.2.1 Market Overview

                        7.2.2 Market Size and Forecast

            7.3 Contact Centers

                        7.3.1 Market Overview

                        7.3.2 Market Size and Forecast

            7.4 Social Media

                        7.4.1 Market Overview

                        7.4.2 Market Size and Forecast

            7.5 Mobile Platform

                        7.5.1 Market Overview

                        7.5.2 Market Size and Forecast

8. Chatbot Market, By Deployment Model

            8.1 Introduction

            8.2 Cloud

                        8.2.1 Market Overview

                        8.2.2 Market Size and Forecast

            8.3 On-premises

                        8.3.1 Market Overview

                        8.3.2 Market Size and Forecast

9. Chatbot Market, By Organization Size

            9.1 Introduction

            9.2 Large Enterprises

                        9.2.1 Market Overview

                        9.2.2 Market Size and Forecast

            9.3 Small and Medium-Sized Enterprises (SMEs)

                        9.3.1 Market Overview

                        9.3.2 Market Size and Forecast

10. Chatbot Market, By Application

            10.1 Introduction

            10.2 Customer Support

                        10.2.1 Market Overview

                        10.2.2 Market Size and Forecast

            10.3 Personal Assistant

                        10.3.1 Market Overview

                        10.3.2 Market Size and Forecast

            10.4 Branding and Advertisement

                        10.4.1 Market Overview

                        10.4.2 Market Size and Forecast

            10.5 Customer Engagement and Retention

                        10.5.1 Market Overview

                        10.5.2 Market Size and Forecast

            10.6 Data Privacy and Compliance

                        10.6.1 Market Overview

                        10.6.2 Market Size and Forecast

            10.7 Onboarding and Employee Engagement

                        10.7.1 Market Overview

                        10.7.2 Market Size and Forecast

            10.8 Others

                        10.8.1 Market Overview

                        10.8.2 Market Size and Forecast

11. Chatbot Market, By Geography

            11.1 Introduction

            11.2 Europe

                        11.2.1 Europe Chatbot, By Component

                        11.2.2 Europe Chatbot, By Technology

                        11.2.3 Europe Chatbot, By Usage

                        11.2.4 Europe Chatbot, By Deployment Model

                        11.2.5 Europe Chatbot, By Organization Size

                        11.2.6 Europe Chatbot, By Application

            11.3 North America

                        11.3.1 North America Chatbot, By Component

                        11.3.2 North America Chatbot, By Technology

                        11.3.3 North America Chatbot, By Usage

                        11.3.4 North America Chatbot, By Deployment Model

                        11.3.5 North America Chatbot, By Organization Size

                        11.3.6 North America Chatbot, By Application

            11.4 Asia Pacific

                        11.4.1 Asia Pacific Chatbot, By Component

                        11.4.2 Asia Pacific Chatbot, By Technology

                        11.4.3 Asia Pacific Chatbot, By Usage

                        11.4.4 Asia Pacific Chatbot, By Deployment Model

                        11.4.5 Asia Pacific Chatbot, By Organization Size

                        11.4.6 Asia Pacific Chatbot, By Application

            11.5 Rest of The World

                        11.5.1 Rest of The World Chatbot, By Component

                        11.5.2 Rest of The World Chatbot, By Technology

                        11.5.3 Rest of The World Chatbot, By Usage

                        11.5.4 Rest of The World Chatbot, By Deployment Model

                        11.5.5 Rest of The World Chatbot, By Organization Size

                        11.5.6 Rest of The World Chatbot, By Application

12. Competitive Insights

            12.1 Key Insights

            12.2 Company Market Share Analysis

            12.3 Strategic Outlook

                        12.3.1 Mergers & Acquisitions

                        12.3.2 New Product Development

                        12.3.3 Portfolio/Production Capacity Expansions

                        12.3.4 Joint Ventures, Collaborations, Partnerships & Agreements

                        12.3.5 Others

13. Company Profiles

(Overview, Key Financials, Recent Developments, Product and Service Offering)

• IBM
• Nuance Communications
• Google
• AWS
• Artificial Solutions
• Inbenta Technologies
• Chatfuel
• AIVO
• Botsify
• Passage AI
• Ai
• KeyReply
• AI
• Contus
• Yellow Messenger
• CogniCor Technologies
• Conversica
• Gupshup
• Kevit
• Yekaliva